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April 24, 2024
Question

Is anyone else having problems with P&L Report crashing when selecting time periods in drop down (e.g. This Month)

  • April 24, 2024
  • 3 replies
  • 0 views
I can select start and start dates with no issues, but it crashes on This Month or This Quarter with "Stack Overflow" Error

3 replies

April 24, 2024

Thanks for alerting us here on this forum, DaniDawg. I've come to provide steps to help resolve unusual behaviors when managing report data in your online account.

 

When running QuickBooks Online (QBO) within your regular browser, sometimes stored cache files can cause an interruption while using our features. To help you fix this, let's consider performing some troubleshooting steps to rule out the possibility of a webpage issue. 

 

I'd suggest opening your QBO account in a private browser to ensure the program runs without storing cache files. You may use these keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N.
  • Mozilla Firefox and Microsoft Edge: Ctrl Shift P.
  • Safari: Command Shift N.

 

If you're able to successfully modify and run the report without having issues, you can go back to the regular browser and clear its cache or use a different supported browser to remove the temporary files.

 

Moreover, you can utilize this guide to help you save all the customizations made on your reports: Memorize reports in QuickBooks Online.

 

I'll make sure to get the help you need for any additional queries when managing and running financial reports. I'll be around anytime you require further assistance. Keep safe and have a good one!

April 25, 2024

I just attempted the fix suggest by using an incognito browser and it does not resolve the issue. 

April 25, 2024

I appreciate you for trying to fix the problem using an incognito browser, Jennifer. Allow me to assist you further in successfully running the P&L Report.

 

At this point, I recommend reaching out to our QuickBooks support team for further assistance. They have the expertise and tools to help you troubleshoot and resolve the issue you're encountering. They can also gather more specific information about your situation and provide guidance.

 

Our support team is dedicated to ensuring that you have a smooth experience with QuickBooks Online. They will do their best to address your concerns and find a solution. To contact our QuickBooks support team, click the Help menu at the upper right and choose Contact Us. Then, enter your specific concern and click Let's Talk. Choose either Get a callback or Start a Chat. They will be more than happy to assist you further.

 

Additionally, you can check the following articles for further details on handling reports and other data in QuickBooks:

 

 

I appreciate your patience and apologize for any inconvenience this issue may have caused. If you have other questions regarding reports or any QuickBooks-related concerns, we're here to help. Keep safe.

April 25, 2024

This exact issue is occurring on all my clients' accounts (as I have an accountant account) as well as my own account. This issue is something that I have never experienced in the past and I was not required to open anything incognito previously to run a basic report. If this is a change made by Intuit, I suggest resolving the issue or rolling back to before the update until a proper solution can be developed in the future.

April 25, 2024

Also having this error as described. 

Have cleared cache and cookies and problem persists. Problem only seems to be Chrome specific with Version 124.0.6367.78 (64-bit). 
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I have now fixed the problem and the site functions normally again. However, I did these things and I am not sure which one fixed it.


Step 1: Installed Firefox and transferred all the auth/cookie data during install.
QuickBooks Run Report works on Firefox without any stack overflow error. Error still persisted on Chrome. Tested in incognito Chrome and issue still resulted in stack overflow error/crash.

Step 2: Cleaned Auth Tokens with site data

F12 > Chrome Developer Tools > Application tab > Storage in left tree > Select the data items to clear, then click Clear site data.

Then right click on refresh and did "Empty Cache and Hard reload" for double measure.

typed in chrome://restart

QuickBooks now works with no stack overflow crash error.

No idea which of the above steps fixed it for me. Hope this helps!

April 29, 2024

I tried restarting the browser and it worked.