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February 13, 2022
Question

Is anyone else unable to access the audit report?

  • February 13, 2022
  • 1 reply
  • 0 views
I have 11 entities, the audit report is not working on any of them.

1 reply

February 13, 2022

 

Hi there, @ usermmurphy.

 

I've got some troubleshooting steps we can try to access your audit log.

 

Let's try logging into your QBO account using a private browser. There are times that the browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act uncharacteristically. Here's how you access a private browser.

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, it means that you need to clear your browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different browser. 

 

You can browse these articles to learn more about what the audit log can do and how to use it:

 

 

Please touch-based with me if you need anything else in QBO. I'm here to ensure your success.