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laurelbeversdorf
June 19, 2022
Question

Is anyone having an issue where the reports for tags show $0 for tagged items? Something is broken.

  • June 19, 2022
  • 1 reply
  • 0 views
For example, I've tagged my investments which should total a couple thousand dollars, but when I go to reports > tags > it lists investments as $0. Same for other categories. Some categories are tabulated correctly, though. I have no idea why some of my tagged items have registered while others have not.

1 reply

KlentB
KlentB
June 20, 2022

Hello there, laurelbeversdorf.

 

I've checked here on my end and found that there are no reported cases or ongoing investigations about this issue. Let's perform troubleshooting steps to determine if this problem is browser-related. Mostly, the unusual behaviors that occur in QBSE are caused by the accumulated cache and cookies.

 

 Wec can start by accessing your account in a private window. This mode doesn't save your browsing history, cookies, and site data. Use the following shortcut keys to launch the window:

 

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)
  • Command + Shift + N (Safari)

After logging in, check the report again. If it's working fine, we need to go back to your regular browser and clear the cache to delete stored junk files. If the same thing happens, we can use other supported browsers. It could be that the browser you're currently using has temporary problems with the program.

 

Lastly, here's a reference that you can browse to learn how to get a detailed list of all your transactions: Export transactions and get reports in QuickBooks Self-Employed.

 

Let me know below if you have more questions while working in QBSE. We're always here to help you sort it out.

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ivirina7722
November 2, 2024

Hi, this issue is happening again, only 0 instead of numbers. I tried to use incognito mode, cleared all cache but the issue still repro

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LollyNino_C
November 3, 2024

Hello there, @ivirina7722.

 

Thank you for reaching out about the issue, where only '0' appears instead of the numbers you wanted to see. Your initiative to troubleshoot using incognito mode and clearing the cache is greatly appreciated, as it helps us identify the problem.

 

Since the initial troubleshooting steps have been performed, I recommended contacting our customer support team for a more thorough investigation. They can examine your account and settings further to identify the root cause.

 

Here's how:

 

  1. Navigate to the Assistant at the top of the page.
  2. Click the Help (?) icon.
  3. Search for the question or topic you need help with.

 

To ensure you can reach our support team, refer to this article: Contact QuickBooks Self-Employed Support.

 

To better understand how to use tags in QuickBooks Self-Employed, visit this article: Turn on tags in QuickBooks Self-Employed. While the article is from another region, the instructions apply to the US version as well.

 

Please let us know if you need further assistance, particularly with tagging entries in QBSE. I'm here to make sure your concerns are addressed. Have a great day!

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