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January 27, 2024
Question

Is anyone having any luck connecting their Shopify Balance bank account? When I try to connect I get through the login screen and verification then it just freezes.

  • January 27, 2024
  • 1 reply
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1 reply

January 27, 2024

Hi there.

I'll ensure you can connect to your Shopify Balance bank account in QuickBooks Online (QBO).

Before anything else, may I know if you encounter any error message when connecting to Shopify? I need this information to check if there are any reported issues regarding this matter.

In the meantime, try to connect your Shopify Balance bank account in an incognito window or use another supported browser. You may use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift +

Moreover, you can check out this reference to guide you in categorizing transactions and reconciling accounts in QuickBooks:
 

Let me know in the comments below if you have additional questions about connecting your Shopify to QBO. I'll be here to help you out.