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shearxpressionse
February 22, 2024
Question

Is anyone having issues connecting Credit Cards from Comenity? I have 2 credit cards that both stopped syncing. The credentials are correct as I can login in via the site

  • February 22, 2024
  • 6 replies
  • 0 views
I know that I'm using the right credentials and have changed them multiple times with no success. I've removed the accounts and added them back in with no remediation.

    6 replies

    R
    ReymondO
    February 22, 2024

    Good day, @shearxpressionse. Thanks for posting your concerns in the QuickBooks Community and sharing your troubleshooting steps.

     

    I'm here to ensure that you're able to get your bank feeds working again so that you can keep your accounts updated and manage your transactions accordingly.


    Before we begin, I want to make sure I have all the necessary information. Could you please let me know if you encountered any error messages while downloading your bank transactions? This will help me provide the exact solution for this issue. You can also check this resource for appropriate troubleshooting to fix the problem: What to do if you get a bank error or can't download transactions in QuickBooks Online.

    It's possible that your credit card company is either performing system maintenance, or there are notifications on their website that require your attention, causing them to stop syncing transactions in QBO.


    When your financial institution undergoes system maintenance, you can manually update your account to refresh the connection between your bank and the program. Here's how:

     

    1. Go to the Banking or Transactions menu.
    2. Select the blue tile for your credit card account.
    3. Click the Update button.
    4. (Optional) Follow the on-screen instructions to complete the process.

     

    You can also sign in to your credit card's website to check your account page for messages or alerts that require your attention. On the other hand, you can manually import bank transactions into QuickBooks.

     

    Once your transactions are downloaded, all you have to do is review and/or match them to the existing entries in QuickBooks. This will keep your account updated.

     

    Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly.

     

    I'm here to address any other banking concerns or questions you may have about managing transactions in QBO. Feel free to leave a comment below, and I'll be glad to assist you. Take care.

    4
    4Gal
    February 22, 2024

    @shearxpressionse 

    Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

    https://www.moneythumb.com/?ref=110

     

    H
    hairbyangi
    February 24, 2024

    YES!!!  I also have 2 Credit Cards from Comenity that have done the same!  They both stopped syncing on 7 Feb & 8 Feb.  I have tried to get help through QB support; however, first they said it was an issue for a lot of people and they were working to correct it.  Then they closed my case stating they confirmed it was a log in credential error. UGH!!!!  I KNOW this is not the case because I am able to log in on the CC websites with no problems.  I tried all their suggestions, opening incognito & private.  Cleared my browsing history/cache, etc.  Changed password.  NOTHING WORKS!!  I just want it fixed so I am able to keep my books up to date.

    H
    hairbyangi
    February 24, 2024

    YES!!!  I also have 2 Credit Cards from Comenity that have done the same!  They both stopped syncing on 7 Feb & 8 Feb.  I have tried to get help through QB support; however, first they said it was an issue for a lot of people and they were working to correct it.  Then they closed my case stating they confirmed it was a log in credential error. UGH!!!!  I KNOW this is not the case because I am able to log in on the CC websites with no problems.  I tried all their suggestions, opening incognito & private.  Cleared my browsing history/cache, etc.  Changed password.  NOTHING WORKS!!  I just want it fixed so I am able to keep my books up to date.

    MsNorthPND18
    MsNorthPND18
    February 24, 2024

    I recognize the importance of being able to connect your credit cards to QuickBooks Online (QBO). This helps you to categorize your transactions easily.

     

    I acknowledge that you've contacted our support. Since the community is a public forum, and we can't pull up any customer's information. I highly recommend contacting support for further assistance: QuickBooks Online Support.

     

    In that way, you'll be granted secure access to your account and receive up-to-date information via email regarding this matter. I highly appreciate your patience as we try to resolve solution this matter.

     

    If you have experienced specific banking errors while connecting your credit card to QuickBooks Online (QBO) account. You can check this article on how to fix them: Bank errors in QuickBooks Online.

     

    I want to make sure your concern is fully addressed. If you have any other banking questions or concerns, keep me posted. I’ll be right here to assist anytime.

     

    H
    hairbyangi
    February 29, 2024

    I have tried contacting QB support.  They closed the case saying it is a log in credential error.  However, it is NOT a log in credential error as I am able to log in to my account on the bank page.  It is only an issue on QB.

    B
    BriMahri
    February 27, 2024

    Yes! Feb 26 and my comenity card will not connect still

    H
    Heide DC
    February 27, 2024

    Thanks for joining the thread, BriMahri. I can also see how this feature would benefit your business and the program.

     

    I understand how you'd want to connect your accounts to QuickBooks Online (QBO). However, for providing specific information to address based on your scenario, did you encounter any error messages while connecting? To ensure that you're able to keep your accounts will work.

     

    In the meantime, you can consider manually updating the connection between your bank and QBO.

     

    Here's how:

     

    1. Go to the Transactions.
    2. Select Bank Transactions.
    3. Beside the Link account, click on Update.

     

    Additionally, reaching financial institutions helps you to confirm if there's ongoing system maintenance to their online banking website.

     

    Furthermore, you can check this article if you want to learn if an error code or error message occurs when trying to connect a bank account or upload transactions to your bank feed manually QuickBooks Online: Fix bank errors in QuickBooks Online.

     

    Please know that we're always here to lend a hand if you have other questions or banking concerns in QBO. Don't hesitate to reach out. Thanks for dropping by and stay safe.

    L
    LouiseG12
    March 4, 2024

    Thank you for bringing this up, Tanner.

     

    Can you please confirm if you're getting a prompt or error message when trying to sync your Comenity Credit Cards? If so, you may consider manually updating the connection between your bank and QuickBooks Online (QBO).

     

    To do so, here's how:

    1. Go to the Transactions.
    2. Select Bank Transactions.
    3. Beside the Link account, click on Update.

     

    For thorough details, you can check out this link: What to do if you get a bank error or can't download transactions in QuickBooks Online.

     

    On the other hand, you can also reach out to your bank to verify if they're having issues on their end.

     

    Once your bank is connected, I'm sharing these links that'll guide you on how to manage your transactions and straighten out your books:

     

    Fill me in if you need additional assistance apart from your banking. I’ll be right here to assist anytime.

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