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F
FPCNS
December 5, 2024
Question

Is QBO completely dead right now?

  • December 5, 2024
  • 1 reply
  • 0 views

Can't do a darn thing. Wheel just spins. Same problem for the past two months. Can Intuit please go get some server space?

1 reply

G
GenmarieM
December 5, 2024

I understand how important it is for you to use QuickBooks Online (QBO) seamlessly in your day-to-day operations, FPCNS. Let's go through some troubleshooting steps to get this resolved.

 

First off, may I know which browser you are currently using? Intuit recommends using Chrome for the best experience possible. If you are already using Chrome, please ensure you are using the latest release by going to the Chrome menu, selecting Help, and then About Google Chrome.

 

Next, ensure that your operating system is up-to-date and you meet or exceed the System Requirements for QuickBooks Online.

 

Additionally, add Intuit as a trusted site for your browsers to prevent your browsers from potentially blocking site content.

 

For detailed information, you can check out this article: Why is my QuickBooks Online slow?

 

Moreover, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Let us know if you have questions about any QuickBooks-related tasks. We'll get back to lend a helping hand.

F
FPCNSAuthor
December 12, 2024

None of these things helped. My computer far exceeds QBO requirements: using incognito, Windows 11, everything is updated. You can see the community discussion in my post from yesterday, where other users indicated the exact same problem.

I know that you can't solve this, not do you know anyone who can solve this or answer the questions in the post from yesterday. I am sorry that your management has put you in a position where you cannot solve customer problems.

I try to provide feedback when logged in, and report when the speed (60-120 seconds to load a page) makes it impossible to do my work. 

    J
    Jayson_E
    December 12, 2024

    Thank you for your efforts in following the troubleshooting steps provided by my colleague, FPCNs. I'm excited to help you make the most of QuickBooks Online (QBO). Let's work together to ensure you can use it seamlessly.

     

    Since your computer meets the system requirements and the issue persists, I recommend reaching out to our support team. They have the tools to access your account and can check for any account-specific issues. Additionally, they can also identify any underlying problems that might not be obvious.

     

    Here's how you can contact them:

    1. Navigate to the Help menu at the top.
    2. Click Search and key in your concern.
    3. Select Contact Us
    4. Choose the topic you want to connect with our expert.
    5. Lastly, Choose how would you like to connect with us.

     

    You can also visit this article for more information about why QBO is slow on your end.

     

    Additionally, you can visit this page where you can find guidelines when performing specific tasks inside QuickBooks: View All Help.

     

    If anything, else comes to mind regarding your QBO tasks, feel free to leave a reply below. We're always ready to provide support.

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