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November 18, 2024
Question

Is QBO down for everyone ot is it just my companies?

  • November 18, 2024
  • 2 replies
  • 0 views

QBO has slowed to a crawl the past week or so. Completely unusable today. At this moment I cannot even log out. Chrome, incognito, multiple log in and log outs, multiple bad reports (i.e., change the item on a transaction, takes about 15 minutes to show up  properly on a report). Not sure whether this is just US customers or global.

2 replies

November 18, 2024

I'm in the States, and mine is working.  

November 18, 2024

I have solutions to fix the performance and improve your overall working experience, FPCNS.

 

QuickBooks is designed to load frequently used pages efficiently. However, its performance can be influenced by several factors, including the compatibility of your operating system, the processing power of your computer or device, the amount of available memory (RAM), and the bandwidth of your internet connection.

 

To start, you can check your browser to ensure it meets the necessary system requirements and perform a Google Speed test to gauge your internet connection speed. Additionally, visiting the QuickBooks status page can help you determine if any ongoing outages might be affecting your service.

 

To learn more about how these factors affect QBO's performance, check out this article: Why is my QuickBooks Online slow?

 

Since you already performed troubleshooting steps to solve the connection and still encountering the same. It's best to contact our support team directly. They can provide real-time updates on system status and further assist in troubleshooting any specific issues related to your company.

 

Here's how you can reach them:

 

  1. Go to Help.
  2. Select the Search tab, then type Contact Support.
  3. Click Contact us at the bottom.

Choose either of these tabs:

  • Assistant tab and type Talk to a human.
  • Search tab and click on Contact Us to connect with a support expert.

 

Once you can get back to your business flow, I highly recommend reading this article: Run Reports in QuickBooks Online. It provides valuable guidance to help you navigate and analyze your financial data effectively.

 

Your satisfaction is our top priority, and we’re dedicated to supporting you in achieving a seamless QuickBooks experience. If you have any specific questions about navigating QBO or resolving performance issues, please feel free to reach out for further assistance.