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April 25, 2021
Question

Is there a way to recover data lost when booted off and asked to login again? invoicing and timed me out

  • April 25, 2021
  • 1 reply
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1 reply

April 25, 2021

Hi there, @poelman woodworks.

 

At this time, we're unable to recover invoice data when QuickBooks Online (QBO) is timed out. I know how beneficial it is when you can do a couple of work at the same time while doing invoicing.

 

For the time being, I'd recommend updating your account preferences in the Advanced settings to prolong the session of activity in QuickBooks.

 

Here's how:

  1. Select the Gear icon on the top right and choose Account and settings.
  2. Go to Advanced from the left panel.
  3. Scroll down and then select Other preferences.
  4. In Sign me out if inactive drop-down, choose whether 2 hours or 3 hours.
  5. Hit Save.

 

I'd also suggest saving your task when you're multi-tasking so all things are being worked splendidly.

 

Additionally, you can use the Audit log to see transactions that you have deleted unintentionally. From there, you can retrieve them by clicking their transaction name on the Event column.

 

Please let me know if you have other concerns with retrieving data. I'm always around to help you out. Stay safe and well!