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lala100300
December 16, 2022
Question

Is there anyone that can explain why my tax reports ( to federal,state & city) are all out of wack & dont make sense. Intuit has been NO HELP TO ME

  • December 16, 2022
  • 1 reply
  • 0 views
Im reviewing my end of year Payroll tax & wage summary reports & they dont make sense. Same employees for many years & now all of a sudden 6 or 7 months ago Im noticing tax amounts that make no sense

1 reply

T
TirzahC
December 16, 2022

Hi, lala.

 

To provide you with the correct details and an accurate solution, we'll have to check your account and review the things that need to be corrected especially the employees are set up and ensure their payroll tax settings are entered correctly. Once done, we can open Payroll tax & wage summary reports again and customize it to display the correct data.

 

If same issue, let's perform basic troubleshooting steps. We can try signing into your QuickBooks Online (QBO) account using a private browser (incognito) to refresh data. There are times that the browser is full of frequently accessed page resources, causing some unusual responses. Here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and we'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
 

If you've done all the recommended troubleshooting steps but the issue persists, I recommend contacting our Technical Team. They have the tools to pull up your account to investigate this further.

 

To reach them, here's how:

 

  1. Go to Help and then Select QuickBooks Online Help.
  2. Click Contact Us.
  3. Enter '' noticing tax amounts in employees in Payroll tax & wage summary reports'' field.
  4. Click Let's talk.

 

This article can also give you important pointers about the tax calculations in QuickBooks Desktop: How QuickBooks calculates payroll taxes. 

 

I want to know how these recommendations work for you at this moment. If you have other QuickBooks concerns aside from payroll reports, please feel free to add another post below. I'm here to help you anytime. 

L
lala100300Author
January 6, 2023

hi...I just posted another questions about the same issue, I attached a snipet of what Im talking about, I will attach here to. , Im confused because it says employer tax. I know the employer tax is split by employer & employee , so Im confused whats going on here .... The taxes incurring, whos paying this , the employer (me) or the employee. Im afraid Im going to get a bill saying i owe more taxes or my employee will get a bill. If you scroll thru my payroll summary report over the last year, you will see these $0 transactions with taxes incurred, not sure where my emails are going but the email attached to my qb account is [email address removed]

R
Rasa-LilaM
January 6, 2023

We appreciate you adding a screenshot and details about your payroll concern, lala100300. Let me help and direct you to the appropriate channel for assistance in correcting your tax information.

 

Based on the situation, we'll have to review the employee's paychecks. However, I have to gather your personal data to access your account and transactions.

 

I recommend contacting our Payroll Support Team to ensure the security of your data. They can conduct a screen-sharing session with you to determine the source of the issue, and provide a solution to prevent it from happening again. Our specialists will also perform payroll correction to ensure that the data on your taxes and payroll forms are correct.

 

To obtain the contact details:

 

  1. Open your company and head to the Help icon in the upper right to display the support window.
  2. Go to the Assistant tab and input a brief description of your concern in the Type something field, like payroll taxes are incorrect.
  3. Click the Get help from a human link and type a phrase or keyword in the field box.
  4. Tap the Continue button to view the support options.
  5. Choose Chat to initiate a conversation with our live expert, or Callback to speak with an agent.

 

To stay on top of your year-end payroll filings, I've included a link that shows the dates for when to submit the payroll forms, as well as the tasks you must complete: Checklist for QuickBooks Online Payroll.

 

You can also bookmark this link in your browser for future reference: Community guide. It covers a variety of topics such as taxes, managing your employees' data, and other payroll-related activities.

 

Feel free to visit the Community again if you have other QuickBooks concerns or additional questions about payroll. I'm always ready to help and make sure you're taken care of, lala100300.

 

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