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M
McManus1
September 7, 2023
Question

Issue: QB will not autofill on checks, deposits, invoices, etc. I am unable to pay vendors

  • September 7, 2023
  • 1 reply
  • 0 views

I am unable to write check, create an invoice, deposit money, reconcile, etc.  QB will not place an account from my chart of accounts on a check, invoice, etc.  I have tried different browsers . . . I have tired a Mac and a Windows machine.  I have deleted cache, browsing history, cookies, done software updates.  

1 reply

S
SarahannC
September 7, 2023

I'm here to help you get this issue resolved as quickly as possible, McManus1. I understand that you are currently experiencing difficulties with QuickBooks not auto filling information on checks, invoices, and other financial transactions.

 

Sometimes, issues like the one you're facing can occur if your subscription has expired or if there are payment-related issues. Thus, I recommend checking your QuickBooks subscription status. This ensures that your QuickBooks subscription is active and up to date: Manage billing, payment, and subscription info in QuickBooks Online.

 

If your subscription is active, but you're still encountering the autofill problem, please do contact our QuickBooks Support. They have specialized tools and resources to diagnose and resolve this problem.

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.

Or, you can call us using the number provided in this article: Get help if you can't sign in to your account.

 

Please feel free to reach out to me anytime if you require further assistance with QuickBooks Online. My goal is to ensure that you always achieve your desired outcomes in your bookkeeping. Take care and stay safe!

M
McManus1Author
September 7, 2023

My account is current with Quickbooks.  I have called support every day this week.  I filed a case with them on August 1, 2023 (case #15103235956) and filed another case with them yesterday (case #15104766324).  When I call and talk to an "expert" at QB they tell there are no updates to these case numbers.  It has been over a month and I am unable to pay vendors, employees, reconcile.....basically I cannot run my business.  Reaching out to the community is my last resort

A
AbegailS_
September 7, 2023

Hi there. I can see the urgency of resolving this matter, and I want to ensure you can get through this situation as soon as possible. Allow me to provide you with some updates. 

 

Upon checking our database, there's a new investigation that is already been processed. Rest assured that our Engineering Team is aware of this issue and is investigating the vendor profile and transaction issue that is blank.

 

While we're unable to tell when this issue will be resolved, I recommend reaching out to our Customer Care Team so they can keep you updated on any updates about the issue. By doing this, they can add you to the list of affected users and notify you via email of the resolution updates.

 

You may want to know more about how to manage bills and bill payments in QBO. This article will provide detailed information: Enter and manage bills and bill payments in QuickBooks Online. 

 

Feel free to reply in this thread if you have additional questions about vendor payments. We'll be delighted to have you back here. Take care!

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