Issue with Account Balances Not Updating Correctly in QuickBooks

Thanks for reaching out to the Community, EvaZavadskaya2000.

When connecting a bank account to QuickBooks, if your financial institution isn't findable in the list of supported banks, you can manually upload transactions instead.

Here's how:
 

1. In your left navigation bar, go to Transactions, then Chart of accounts.
2. Locate the account you want to upload transactions into.
3. Select its View register option.
4. Find your oldest transaction in the account and write down its date.
5. Sign in to your bank's website.
6. Follow their instructions for downloading CSV files of transaction data. If you're having trouble finding these steps on their website, you'll want to get in touch with their support team.
7. Check the date range for your download. It should be at least one day before the date of your oldest transaction.
8. Download the transactions. Save your file somewhere you can easily locate it, like your computer's Desktop.

After obtaining your file(s) from the bank, you can review their file format and size, then upload them into QuickBooks.

As for your accounts showing incorrect balance in QuickBooks compared to your real-life balances in those accounts, there's a few things you'll want to check:
 

• Review the accounts original opening balance and confirm it's correct.
• Check your bank statement and make sure you're reconciling the correct account for the month.
• Review any discrepancy reports.

If the accounts were already reconciled you can refer to our Fix issues for accounts you've reconciled in the past article.

I've also included a detailed resource about reconciling which may come in handy moving forward: Learn the reconcile workflow

Please feel welcome to send a reply if there's any additional questions. Have a great Wednesday!