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ghchico
December 30, 2021
Question

Last 2 days I've had this msg at QB online login page: Something's not right. Try again. If the issue persists, contact us. I can get to dashboard through help. Ideas?

  • December 30, 2021
  • 1 reply
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1 reply

K
Kurt_M
December 30, 2021

Thanks for posting this here in the Community, @ghchico. Allow me to help you with your query.

 

When a user encounters problems with QBO that appear to be browser-related, we recommend that they clean their cache. Temporary internet files increase loading performance, but too much can build up and cause operations to slow down.

 

To perform the browser troubleshooting. 

 

These are the steps:

 

1.   Restart your browser.
2.   Use other browser like Incognito.
3.   Clear your browser’s cache and browsing history.

 

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account.

 

If it works, you can return to your previous browser and then  clear the cache. You can also use other compatible browsers.

If the issue persists, you can Contact Support. This way they'll be able to dig deep and investigate on the issue that you are currently experiencing.

 

Keep me posted on your progress. Please do not hesitate to comment down below if you require additional support. Keep safe!

A
autopiloted
February 13, 2022

This is the worst experience I've ever had with an online service provider.  Trust me, I've tried EVERYTHING and I've done nothing but waste a colossal amount of time that's taken me away from my business.  The only think I'm grateful for is that I'm I new user and I don't even have anything set up yet besides my basic business profile information. Even more aggravating is that, in my opinion, Intuit should provide support on the weekends.  Thank God I've only had this subscription for 1 month.  I'm 99% ready to cancel and go somewhere else.

 

Here's what I've tried and I STILL GET THIS ANNOYING ERROR!!

-  I've tried Safari, Firefox, Chrome, Explorer.

-  Deleted all cache, cookies, history, and everything else that can be deleted.

-  I've tried incognito and private browsing sessions.

-  Updated all browsers.

-  Rebooted my pc.

-  Tried to access from 3 different pcs, all of which I've done the same above actions.

 

This platform is a P.O.S.  And that doesn't stand for Point of Sale.

What a disaster.  

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