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btmbmh
May 5, 2025
Question

Live Oak Bank not connecting to QBO

  • May 5, 2025
  • 2 replies
  • 0 views

Has anyone else encountered this? We recently opened a business savings account with Live Oak Bank. I cannot get QBO to let me log in to connect my account. There are two live oak bank options and I've tried both. I even found an old thread that said the username has to be all lowercase (it is) and the password less than 11 characters (it is). 

 

The login field on QBO is asking for a PIN, but I have no PIN set up with live oak, and can't find a spot to create a pin, just a password. I keep getting the "That didn't work. Try signing in again. (103)" error.

 

Really frustrating that I can't link my account to QBO. Is there something I'm missing here? Anyone else had this problem?

2 replies

Tori B
Tori B
May 5, 2025

Good afternoon, @btmbmh.

 

I appreciate you taking the time to reach out to the QuickBooks Community. 

 

Some banks might ask for a pin before connecting to a third party application, like QuickBooks Online. This is for security reasons.

 

Let's try the following steps to gain access and connect your Live Oak banking account:

 

  • While you visit your bank’s website, check if it requires third-party access.
  • If so, follow your bank’s instructions to turn it on. Or;
  • Contact your bank if you need help or aren’t sure about this requirement.

 

There could also be issues with the cache in your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted causing issues like the one with your bank connection. 

 

You can follow the steps in the help article below to clear the cache:

 

 

Please don't hesitate to let me know if you have any questions or concerns. Take care!

S
SIAB
May 6, 2025

@btmbmh 

Try opening your QBO account on any private/incognito browser.

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Port_sys
May 15, 2025

Had this same issue for weeks...

 

Finally pressed the little Pencil icon and not the error link that pops up.  It will bring you back to the original page that lets you generate at PIN and Password your used to.

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