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GrantWH
July 28, 2022
Question

Locked out of my data file

  • July 28, 2022
  • 1 reply
  • 0 views

QuickBooks desktop pro 2018 - I am locked out of one of my datafiles as I didn't log onto my account within 28 days while that datafile was open. Can use all my other datafiles just not this one. QuickBooks says the only way to open the file is to upgrade to the latest version of QuickBooks which will cost me $450 a year. Such a scam!

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
July 28, 2022

You were working on the company file as single user, correct? Try opening the file on another computer. Last resort, you can still purchase the one time license for QBD 2021 to upgrade your version.

M
MadelynC
July 28, 2022

I appreciate you for reaching out to the Community for assistance, @GrantWH.


QuickBooks Desktop 2019 down below is no longer supported. And to continue using your services, the program recommends you upgrade to the latest version.


You can follow the suggestion provided by our Community backer Fiat Lux - ASIA, to sort this out. Another way is to download a QuickBooks Desktop trial to open your company file.


You can contact our support team in case you need hands-on support or further assistance with processes. They have enough tools to ensure files are accessible and records are intact.


Here’s how:

 

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.


I’ve added some resources to help fix situations when your company file won't open:

 


Please get back on this thread if you have any other questions or concerns managing your company files. We’ll be here to help. Keep safe always!

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