Locked out of Quickbooks

Have 2015 Pro, have started upgrade to online, BUT QB have locked me out...NO ACESS to my buisiness info (5 plus years) unless I pay $500 upgrade. literally hold ny buisness HOSTAGE for ransom, support team second party hung up after they couldn't sell me!!! QB are turning out to extortionists...I paid for desk top software..now they are holding access for RANSOM $$$ 

You've come to the right place, @Gary Finley Interiors .

I can share some troubleshooting steps so you can run your QuickBooks Desktop smoothly. Let's use the Automated password reset tool. Here's how:

1. Head to the Automated password reset tool at this link. 
2. Select your QuickBooks Desktop version. 
3. Enter the necessary info such as your license number and personal information.
4. Once done, hit Next.  
5. Accept the license agreement. The automated password reset tool will be downloaded automatically (if automatic download didn't work, select download now).
6. Access the Automated password reset tool, then input the token number received via email.
7. Choose the same QBDT version on the QuickBooks Desktop Products drop-down.
8. Tap Browse for Company File, then look for the company file you want to reset the password for.
9. Type your New Password, then Confirm New Password.
10. Pick Reset Password to complete the process.

Then, when your QuickBooks Desktop screen freezes again. Here's how to fix it:

1. Click the Windows icon and type Task Manager.
2. Select the QuickBooks Desktop icon.
3. At the bottom, tap End Task.
4. Close Task Manager window.
5. Open QuickBooks again.

If the same thing happens, please follow the steps in this article: Solutions for when QuickBooks has stopped working. 

If you need further assistance in doing the process above, you may connect with our technical support team. They can guide you with the process and can also do a screen share to further check your set up. Follow these easy steps to connect with them:

1. Go to the Help menu and click QuickBooks Desktop Help.
2. Select Contact us.
3. From the Question box enter, Locked out of Quickbooks.
4. Hit Search.
5. Tap Start a Message.

Let me know how this goes and feel free to leave a reply below. I'm determined to help you access your QuickBooks Desktop company file. Have a good one. 

Hi there, ryantmagee046.

QuickBooks 2019 is still a supported version. This means you won't be locked out of your software for not upgrading to the latest version. 

If you're locked out due to a password issue, you can use the Automated password tool for QuickBooks Desktop the old one. Just make sure to provide the correct details associated to your account to be able to reset the login details. 

Just in case you're still unable to reset or log in to QuickBooks, I'd suggest reaching out to our Technical Support Team. Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter Intuit account in the Tell us more about your question box.
4. Click Search.
5. Choose either Call us or Message us.

You can also visit this article for steps if you can't open your company file: QuickBooks Desktop Doesn't Start or Won't Open. 

Don't hesitate to ask more questions if ever you need more help with QuickBooks. We'll make sure everything is sorted out. 

Good day, Saas.

Before installing and using QuickBooks Desktop, it is important to know the necessary system requirements. This will ensure that QuickBooks is compatible with your laptop and will help avoid problems when you start using the program.

After that, ensure to Run as Administrator when re-opening the QuickBooks program. If you're still unable to open the program, you can use the QuickBooks Tools Hub to resolve the issue.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
   
6. If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.
   

However, if you're still getting the same result, you can follow the additional troubleshooting steps in this article (proceed to Step 2): QuickBooks Desktop doesn't start or won't open.  On the same link, you'll find a write-up on how to repair your files as well as steps to clean install the program.

In case your QuickBooks has stopped running, this article will provide you the step-by-step process in fixing program-related issues: Solutions for when QuickBooks has stopped working.

Should need more help with opening the program and running reports, please let me know. I'd be more than willing to lend you a hand. Have a great rest of your day!