Logged in, but not logged in

Let me provide some information on why login issues occur, NormnM1.

When multiple users are accessing the same Company File on the same computer, one user has to explicitly log off before another user can sign in. If a user accidentally doesn’t log off, another user can access the Company File without having to enter their username and password, as long as they are using the same Windows user account. And this is also one of the reasons why you're getting a screen pop-up errors.

Thus, we recommend the Admin does not enable this option or require users to log in using separate Windows user accounts. To change your preference setting, you can follow the steps below:

1. Go to the Company menu.
2. Select Set Up Users and Passwords.
3. Then choose which option you want under the Choose Manage Login Settings section.

To know more about what an admin will do to prevent such pop-ups, go through this article for more details: Stay Logged In To QuickBooks Company File. You may also experience problems and errors when using QuickBooks Desktop. You can learn from this article so you'll be guided: Fix Common Problems and Errors With The QuickBooks Desktop Tool Hub.

Drop a comment below if you have any questions when logging into your account. The Community is here to answer all your needs.