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ghami
August 29, 2024
Question

login

  • August 29, 2024
  • 3 replies
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Why am I being prompted to get and use a one-time passcode to login?   Just started happening yesterday, now for every single time I login.    How do I stop this?  

    3 replies

    FishingForAnswers
    FishingForAnswers
    August 29, 2024

    @ghami  Sounds like one of two things.

     

    First, your security settings could have changed such that MFA (Multi-factor Authentication) is permanently on, and always wants to verify you.

     

    Second, your browser may not be set to keep you logged in. For instance, if it is set to clear your cache daily, or if someone otherwise is clearing your history/cookies regularly, that would wipe out your prior authentications.

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      SusanBradleyCPA
      August 29, 2024

      You aren't understanding the question. Before it only sent a code when the system sensed a new computer or new location. Now it's doing it ALL THE TIME. Can we go back to email address/password and then MFA prompt rather than email address/wait for email to be sent, THEN MFA?
      It is slowing me down.

        FishingForAnswers
        FishingForAnswers
        August 29, 2024

        @SusanBradleyCPA  I understood the question perfectly, both as you and @ghami  posted it.

         

        You don't appear to be understanding the answer.

        A
        AdonL
        August 29, 2024

        Hello there, Ghami. I've got details about why you're prompted to get and use a one-time passcode when you log in to QuickBooks Online (QBO).

         

        Intuit implemented the multi-factor authentication(MFA). If you sign in on an unrecognized or new device, we will send you a one-time passcode through your email or mobile device to provide extra protection against password theft. This could be why you're being prompted to get and use a one-time passcode to log in. Turning this feature off is unavailable.

         

        However, if you're logging in to a recognized device but were asked for additional verification. You could have turned on the two-step verification feature in your QBO account. When it’s turned on, we’ll verify your identity with a one-time passcode every time you sign in on any device. You can turn off this feature to stop the prompt. I'll show you how:

         

        1. Sign in to your Intuit Account.
        2. From the Sign-in & security section, select 2-step verification.
        3. Turn off the Use 2-step verification switch.
        4. Enter your account password, then select Continue.

         

        Once done, you should see a confirmation message that two-step verification is turned off, and you’ll also receive an email confirming this change.

         

        If you’re using a different phone number, please refer to the Turn-off two-step verification section in this article: Verify your QuickBooks Online account with multi-factor authentication and two-step verification.

         

        For future reference, if you have trouble signing in to your Intuit account, check this article: Recover your Intuit Account if you can't sign in.

         

        Mention me in the comment below if you have more questions about login verification or any other concerns in QBO. I'll get back to you as soon as possible.

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        SusanBradleyCPA
        August 29, 2024

        @AdonL 

        Please re-read the question.

        We use an email address and a password and then have two factor turned on.  In the past when we logged in from a new device/new browser it would send a code to our emails and then after entering that code, it would need MFA and let us in.  Then after that it would let is log in with email/password and MFA as it remembered our devices.

        Now EVERY time we log in from even machines/browsers that we have just used like 20 minutes ago - it needs this code sent verification process.  I don't want to disable MFA.  I want your system to recognize my device and browser as it used to do.  Something clearly has changed on the back end.  Talk to your engineers

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          GenmarieM
          August 29, 2024

          I know where you're coming from, SusanBradleyCPA. I want to provide some additional information regarding logging into your QuickBooks Online (QBO) account with multi-factor authentication (MFA) enabled.

           

          It is crucial to understand that MFA can't be turned off since it provides extra protection against password theft. This additional security measure is designed to protect your sensitive information and prevent unauthorized access. Also, one possible reason for this sudden change in system behavior could be the limited recognition of devices or browsers. If the system encounters a device or browser that it does not recognize or that falls outside of its compatibility range, it may not function as intended.

           

          With this, I recommend reaching out to your customer support team. They are equipped with tools that can check your account internally and investigate this issue further.

           

          Here's how:

          1. Sign in to your QuickBooks Online company.
          2. Select Help (?).
          3. Select either of these tabs:
          • Assistant tab and select Talk to a human.
          • Search tab and click on Contact Us to connect with a support expert.

           

          If you have further questions or need assistance with managing your login settings, please feel free to ask here in the Community space.

          S
          Shashikant8920
          May 14, 2025

          n/a

           

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