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ryanlrosscpa
July 18, 2023
Solved

Login/Update Issues? Hope someone can help

  • July 18, 2023
  • 2 replies
  • 0 views

I really hope someone can help me. I am a CPA who uses QB 2018 Desktop Pro for several clients. I recently downloaded and installed the software on a new computer. QB is now asking me to login (see screenshot). When I put in my email address, it wants me to update the software (see screenshot). But, I have already updated the software. I then click the non-admin to login, but it tells me it will ask for the login information in 14 days. 

 

Does anyone have thoughts on how I can get logged in properly? Or can I?

Best answer by DHeraV

I know a couple of scenarios why QuickBooks is asking you to log in to your Intuit account, Ryan. Let me elaborate them in detail.

 

If your company file is yet to be linked to your Intuit account or if you're creating a new one, QuickBooks will require you to sign in. To ensure that you'll get to pass through the login page, I recommend pressing the Alt+F4 on your keyboard. Once prompted, click on Cancel. 

 

You may also want to check out our QuickBooks Help Desk for resources and tips that can guide you in managing your company file.

 

I'm only one reply away if you require further assistance with logging in to your QuickBooks Desktop (QBDT) file. Have a good one!

2 replies

DHeraV
DHeraVAnswer
July 18, 2023

I know a couple of scenarios why QuickBooks is asking you to log in to your Intuit account, Ryan. Let me elaborate them in detail.

 

If your company file is yet to be linked to your Intuit account or if you're creating a new one, QuickBooks will require you to sign in. To ensure that you'll get to pass through the login page, I recommend pressing the Alt+F4 on your keyboard. Once prompted, click on Cancel. 

 

You may also want to check out our QuickBooks Help Desk for resources and tips that can guide you in managing your company file.

 

I'm only one reply away if you require further assistance with logging in to your QuickBooks Desktop (QBDT) file. Have a good one!

R
ryanlrosscpaAuthor
July 18, 2023

Thank you DHeraV! That did work. I really appreciate your time!

A
AbegailS_
July 18, 2023

Thanks for getting back to us, Ryan.

 

I'm glad that my colleague was able to help you with your login issues.

 

Don't hesitate to comment below if you need further help. 

G
GetIn
January 8, 2025

Our System Admin is gone. I called Quickbooks to gain access. They made me TWICE resubmit all my paperwork. I believe they are making changes to an old account that is inactive. I am unable to get into my live subscription and I keep being asking by Support (both on the phone and via chat) to resubmit my request to reassign. I MUST get into my account and I can't find anyone to help.

C
CarlSJ
January 8, 2025

Having a problem with admin access is a serious matter and we'd like to ensure that we're actively looking into your request, @GetIn.

 

Since you've already reached out to our Live Support Team and were instructed to resubmit your request to our Account Protection Team, I want to confirm that your request is currently being addressed. We're thoroughly reviewing all the necessary information to validate your account.

 

After the review process is finished, you'll receive an email update regarding the status of your request. This email will include information about whether your request has been approved. If we approve your request, you can use the email address you provided to access your account the next time you log in to QuickBooks.

 

If we're unable to approve your request, we will provide you with a detailed explanation of the reasons behind the decision and outline the steps you can take moving forward. If there's a specific document that is missing, unclear, or doesn't meet the necessary criteria for approval, we will inform you of this as well. In such cases, you will need to complete the form again and upload all required documents to ensure your security and facilitate the review process.

 

For more information about requesting for the primary admin or contact, please refer to this article: Send a request to our account protection team.

 

If you do not receive any email updates from us, I suggest contacting our Live Support Team again for the latest update. They have the necessary tools and resources to assist with account access issues and work towards resolving this matter as quickly as possible. Your prompt follow-up will help ensure that your concerns are addressed efficiently.

 

Discover the process of setting up Intuit Data Protect to safeguard your files. You'll have the option to back up your entire computer or focus specifically on your QuickBooks files and folders. After the initial setup, the system will automatically back up your data daily. We will guide you through the steps to configure and schedule your backups effectively, ensuring your important information is always secure.

 

If you need further help with managing your QuickBooks account, we'll be right here to provide you with support. We're committed to ensuring you have a smooth experience with QuickBooks.

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