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SecularTemplar
October 6, 2023
Question

Manager cannot access Quickbooks

  • October 6, 2023
  • 1 reply
  • 0 views

My manager has been trying to log into Quickbooks for 3 weeks and every attempt with the support group has been unheard or ignored. The problem she is facing is that everytime she tries to login to her account the "let's verify it is you" is blank. There are no options available to verify her account and has been hung up twice in a support chat. She literally just wants to view her material and cannot because customer support has been controversial. Looking forward to anybody willing to answer.

1 reply

C
ChristineJoieR
October 7, 2023

There could be several reasons why this is happening. We'll perform a few troubleshooting steps for you to aid this login challenge in QuickBooks Online Payroll, @Secular. 

 

If you are encountering difficulties while attempting to sign in to your Intuit Account, we are available to assist you in gaining access. We will guide on how to sign in if you have misplaced or forgotten your user ID or password. It will help you recover your account if you are unable to receive a verification code.

 

  1. Go to our sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Enter the verification code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s you.
  5. When prompted, reset your password. Or, you can select Skip.
  6. Then, change your email address, phone number, and password. 

 

Either way, if you are experiencing difficulties signing in to your Intuit Account, it would be best to call our support team to assist you in gaining access. See this page for the detailed steps: Contact Payroll Support.

 

I'm here to help with any further questions you have about QuickBooks login issues. Feel free to reach out whenever you need assistance. Take care!

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SecularTemplarAuthor
October 8, 2023

It is at step 4 where we get stuck. The prompt is non existent and often just asks us for a password again and never gives us the oppourtunity to reset the password.

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ReymondO
October 9, 2023

Thanks for getting back to the thread and adding a clarification, @SecularTemplar.

 

Let me join in this conversation and provide you with further help to your manager gain back their QBO access.

 

Sometimes, an accumulation of excessive cache in your browser can lead to unexpected issues with the product. This can be the reason why they're not getting the prompt to verify their identity. 

 

To troubleshoot and isolate the problem, I recommend opening their account in a private or incognito window. This will help determine if the error is related to a browser issue and allow us to address it.

 

Here's how to access incognito mode:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox ).
  • Control + Option + P (Safari).
     

If it works in incognito mode, ask them to back to their regular browser and clear their cache. If the issue persists, they can utilize other supported browsers. 
 

If you're still getting the same results, I'd suggest getting in touch with our QuickBooks Team. This way, they can provide you with further troubleshooting steps to help your manager sign in to QuickBooks.

 

To learn other sign-in tips and troubleshooting, you can check out this article: What to do if you can't sign in to your QuickBooks Online.
 

I'm here to help with any further questions you may have regarding QuickBooks login issues. Please feel free to reach out whenever you need assistance. Take care!

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