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April 5, 2025
Question

May 2024 subscription billing. I have checked our bank account, setting/subscriptions on QB On line and do not find a billing for last May, 2024. Anyone else see this?

  • April 5, 2025
  • 1 reply
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I am not finding that Intuit/Quickbooks billed us for May 2024.  I checked the bank records and also went into setting and subscriptions and did not find any bill for May 2024.  

1 reply

April 5, 2025

We understand your need to look at your subscription billing history, userslblow2. Let me direct you to our Live Support team to discuss more details.

 

The billing history shows two years of bills for both monthly and yearly subscribers. You can view the billing statements the day following the billing date, not the day after.

 

Since the bill for May 2024 is missing in QuickBooks payment history and your bank statements, I recommend contacting our Live Support team. They have the appropriate tools to help you check your account in a more secure environment and provide the information you need.

 

Here's how to contact:

 

  1. Navigate to the Help menu.
  2. Click the Search option and type "contact support."
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you require assistance with.
  5. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

 

For information about the support hours of our QBO live support team, please refer to this article: Get help with QuickBooks products and services.

 

Additionally, if you want to change your payment method, billing schedule, or other related information, you can read this resource: Manage billing, payment, and subscription info in QuickBooks Online.

 

If you require more details or have any extra questions about your payment history, feel at ease to get back. We are committed to addressing all your concerns to ensure you get the support you need.