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Pam5172
September 18, 2022
Question

Message during login about my "subscription expiring and losing access to QuickBooks"

  • September 18, 2022
  • 2 replies
  • 0 views

I bought in Sept. 2021. Now I am getting a message that I must renew my subscription or lose access to my Quickbooks Desktop Pro. I do not want to use the ONLINE version, is this message talking about a SUPPORT SUBSCRIPTION that came with my Sept 2021 purchase? 

 

Also, I seem to have used an OLD email address that no longer have access to.  and in Account Management I only see the older purchases of 2014 or 2016, not my LAST year purchase, who can help me, can I CALL Intuit?

2 replies

M
Mich_S
September 18, 2022

Hello there, @Pam5172. I'm here to provide you with some information and direct you to the right support so you can get back into the business.

 

For security reasons, we're unable to access any account information from the Community as it is a public forum. As a result, I advise contacting our customer care support. They're able to review your QuickBooks Desktop subscription further and provide you with the most appropriate solution. 

 

Follow these steps to get a call or chat from us:

 

  1. Run QuickBooks.
  2. Click on Help, then choose QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Enter a brief detail of your concern, then click on Let's talk, and then select a way to connect.

 

You'll also want to take note of their support hours to make sure they're available to help.

 

For future references, read these handy modules about handling your plan:

 

 

Keep in touch if you need more guidance about this matter or QuickBooks in general. We'll make sure to respond as soon as possible. Keep safe!


 


 

P
Pam5172Author
September 23, 2022

My solution was to order Quickbooks Online Start up and find out that there are MANY features that both sales and support told me on the phone were not available in the Online version.  Recurring billing which I use extensively, no access to a download of my file information if I should decide to migrate to another software, cannot make customers inactive with a balance, so it brought forward customers into all my list that had been gone for nearly 20 years, could not use # 9 envelopes in the Online version for invoices, I had just bought a "ton", and was told that Online uses # 10 envelopes.  So yes it was resolved by spending $576.45 to get my Desktop version back accessible to me. And to ask for a refund for the Online version.

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 19, 2022

    @Pam5172 

    It's entirely possible you bought QB Desktop 2021 or 2022 Pro Plus and it's a subscription license. The license was activated with another person or another email address. First of all, open your company file and press the f2 key. Check if you are using QBD 2021 or 2022 to consider your options later.

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