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bjohnson-bluesky
October 17, 2024
Question

Message upon attempting to link a local bank: "if you need to connect to banks with different currencies, upgrade to QuickBooks Online [....]" how do I resolve this?

  • October 17, 2024
  • 1 reply
  • 0 views
When I try to link my local Credit Union (Mountain America Credit Union) I get the referenced error. Obviously, this is an error, as MACU is a United States (Intermountain west financial institution). Is there a way to fix this?

1 reply

C
Chrea
October 17, 2024

Do you have QBO US version? 

Try opening your QBO account on any private/incognito browser.

JoesemM
JoesemM
October 17, 2024

We have an ongoing investigation into an error that occurs when connecting Mountain America Credit Union to QuickBooks, bjohnson. Allow me to route you to our support team so you can be added to the list of affected users.

 

Our engineers are working to identify the cause of the problem and will provide updates regarding the status of this issue via email. For now, it's best to contact our QuickBooks Online Support Team so they can include you in the list. Rest assured, you'll receive an email update once it's rectified.

 

Here's how to connect with us:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Help (?) menu.
  3. Select the Search tab, then click Contact Us.
  4. Enter your concern in the field.
    Tap Continue.
  5. Click the Chat or Callback option.

 

I've also got these resources, that will guide you in connecting your bank and managing your bank transactions in QuickBooks:

 

We appreciate your patience as we work together to resolve this matter. Please feel free to leave a reply if you have further concerns. I'm always here to help.

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