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T
tjfam
February 1, 2025
Question

Migrating data from QBO to QBD Pro 2021 failing

  • February 1, 2025
  • 2 replies
  • 0 views

I am trying to migrate my data from QuickBooks Online back to QuickBooks Desktop Pro 2021 and I keep getting an error using the migration tool.  I'm able to open the migration file within the migration tool but as soon as the tool starts the migration it creates the new business file but then fails with the attached error "Internal error: Unknown Exception".  When I switched to the online the sales guy assured me I would be able to switch back to the desktop version if we decided to do so and now he's not answering my emails.  I just need my data back in the desktop version, this is not brain surgery but Intuit seems to make it very difficult.... I'm guessing they don't want people to go back to desktop.  I'll end up taking my business elsewhere if I can't get this solved.

2 replies

J
Jessavell_A
February 1, 2025

I appreciate you for sharing complete details and a screenshot of the error you've encountered, Tj. Let me route you to the appropriate team who can provide you with the necessary steps to resolve this error.

 

I recommend contacting our live support team for further assistance. They'll be able to guide you through troubleshooting the error and ensuring that you can migrate your data from QuickBooks Online (QBO) to QuickBooks Desktop (QBDT). Here's how:
 

  1. Open your QBDT.
  2. Select the Help menu. Then, choose QuickBooks Desktop Help.
  3. Click on Contact Us at the bottom.
  4. Enter a brief description of your issue.
  5. Click Continue to see contact options and choose the best method for you.

 

Once this is sorted out, run a profit and loss report in both QuickBooks Online and QuickBooks Desktop to compare your books and ensure that all of your data has been successfully migrated.

 

I'm here to support you throughout the process of migrating your data from QBO to QBDT. If you have any additional questions regarding this, please don't hesitate to return to this thread, and I'll respond promptly.

S
SIAB
February 2, 2025

@tjfam 

Use the sample file in QB Online or QB Desktop Pro Plus 2024 to isolate the problem. Did you encounter the same problem?

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