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A
atarsio23-gmail-
September 7, 2022
Question

Miserable experience

  • September 7, 2022
  • 1 reply
  • 0 views

I cannot express my disgust with QB and their customer service anymore than posting this.  Not one person that I speak to knows anything.  Not one.  Wasting life with waiting is the worse thing you can do to a customer.  I just learned that the software engineers are not smart enough to set a system up where you list a Bank Transaction to a project that it does not automatically populate in the project section. So you apparently have to go into the Project sections and re do it.  So what is the point to giving me the option to identify the bank transaction as part of a project if it does not link to that project?  I wish I was smart enough to be a software engineer.  Instead I am gods cruel joke of being the moron who can't his books done correctly.  

1 reply

Jen_D
Jen_D
September 7, 2022

I know how it can be frustrating when you have limited functions for the service you paid for, @atarsio23-gmail-.

 

We recognize the need to have the additional options and preferences for Project, like being able to link bank entries to projects. Please know that any changes in the program is released based on certain several factors. We're unable to provide the turnaround time on when new features are released in QuickBooks, since these are handled by the Developers Team.

 

If you have ideas and requests, share your suggestion within the program through a product feedback. Follow the steps below in a web browser:

 

  1. Click the Gear icon and choose Feedback.
  2. Enter your suggestion for our engineers on the Feedback box.
  3. Once done, press Next to send it.

 

All our program features and enhancements are launched and created with you in mind. To be updated with the recent and upcoming changes for QuickBooks products, visit these sites:

 

 

Also, when contacting our support, it is best to ask for a case number. This is a unique ID created by our representative for documentation purposes. Using that case ID, any agent who will receive your call will be able to pull up your contact history, including the name of the last person you've talked to. Also, all our call and chat channels are recorded, so they can look up your interaction easily. We also want you to know that you can request for a supervisor on set of the call if you have complaints about our support and your contact experience.


Please come back anytime if you require further assistance with QBO Banking and project management, I'll be more than glad to be of your assistance.

A
atarsio23-gmail-Author
September 7, 2022

I’m to the point where this is not doable for me. I keep trying but QB does all it can to work against their customers. This is all unacceptable. To not be able to link bank transactions and projects is the dumbest ignorant and intentionally bad thing anyone in the bookkeeping software business could do. It makes it all useless. Absolutely useless. Talking to a supervisor is just as bad as talking to a representative. Not one person in your customer service division is or has ever been able to help me or solve my problems. It’s absolutely pathetic. Almost criminal as it feels intentional to frustrate the customer so they hang and give up. I hope the geniuses who Invent this software find jobs separating garbage from other garbage. That’s about their skills are worth. And I am a moron. At least I know it. 

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