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Duke Leto II
July 15, 2022
Question

Missing Customer on Commissions Report

  • July 15, 2022
  • 1 reply
  • 0 views

We generate a specialized commissions report twice a month. I have noticed that I have one customer missing from the report and we cannot determine why. The customer will show up on the standard "Customer by Rep Summary" but not in our report which subtotals invoices by rep. Do you know why?

1 reply

AlcaeusF
AlcaeusF
July 15, 2022

Hi, @Duke Leto II.

 

I'm here to help ensure that all your customers will you on the reports in QuickBooks Desktop (QBDT).

 

We haven't received any reported cases similar to what you're having. To isolate this, let's run the QuickBooks Tools Hub. This helps fix common issues in QBDT, such as missing names, items, or accounts.

 

Before we proceed, make sure that you QBDT is close to use the tool hub. Here's how:

 

  1. Run the QuickBooks File Doctor from the QuickBooks Tools Hub.
  2. After you use the tool, follow the instructions you see in the tool.

 

If the same thing happens, check out this article and proceed to the next step after step 2: Names, items, or accounts are missing from centers, reports, or transactions.

 

I also recommend visiting our website for more tips and other resources you can use in the future. Here's the link: Self-help articles.

 

Let me know if you have more questions about reports or anything else QuickBooks. I'll be here ready to help. Take care.

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