Missing Invoices & Payments for 2021

I'll be glad to help you find your missing invoices and payments for 2021, GunnyGal.

To start, let's make sure to use the correct filters to locate the invoices. I'll show you how:

1. Log in to your QuickBooks Online account and go to the Sales menu.
2. Within the All Sales tab.
3. Click the Filter icon. Then, select Invoices.
4. Make sure to set the correct date for the missing invoices.
5. Hit Apply.

If you're unable to locate them, we can utilize the Audit Log feature to verify if someone accidentally deleted the invoices. Here's how:
 

1. Click the Gear icon in the upper right corner.
2. Select Audit Log.
3. Click the Filter panel to filter User, Date, or Events and narrow the results.
4. Hit Apply.

If none of these fixes the issue, I recommend logging in to your QuickBooks account using a private browser. This helps us determine if this is a browser-related issue. Here are the shortcut keys:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, I suggest clearing the browser's cache. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, you can use another supported browser.

Additionally, you can check these additional resources that will help you learn more about managing your sales transactions:

• Sales and customers
• Invoices and payments

Please let me know how it works for you. If you still need help, please visit us again. I'll help you some more. Take care!