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bob176
May 14, 2021
Question

Most of the past 7 years of our audit log has seemingly disappeared,

  • May 14, 2021
  • 1 reply
  • 0 views
Have tried QBO chat on two occaisions

1 reply

Adrian_A
Adrian_A
May 14, 2021

It isn't the kind of experience that we want you to come across, bob176.

 

There are times that an issue like this occurs when the system encounters browser-traffic concerns. That said, you can run some steps to isolate this matter.

 

You can use a private window. It is the best place to identify any browser-related concerns. I've added these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected matter on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternatives.

 

I've also added this article on how Audit log works in QuickBooks: Use the audit log in QuickBooks Online.

 

Feel free to leave a Reply on how these steps work on your end. I've got you!

B
bob176Author
May 20, 2021

Hi Adrian,

 

Thank you for your helpful response.  I think I just found the issue, and apparently it was either operator error (mine), or perhaps may have been a setting rest with a recent software update.  It appears that when I hit "clear filter" in the audit log, the software still would not show the entire audit log until I actually went into the filter, changed some settings, and then hit "clear filter" again, at least that is how I can best describe what I did that finally allows me to browse the entire log.

 

At any rate I can see the entire log now, thank you again. 

 

-Bob

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