Skip to main content
T
tramach
October 16, 2018
Solved

Multi-user Problems: H202 errors and QBCFMonitorService stopping?

  • October 16, 2018
  • 6 replies
  • 0 views

Multi-user is setup up and working. Server 2016 with QB Premier 2017 R5. The QBDB Manager is on the domain controller and the service is running as a local system. Everything works fine, but now I have the users getting forced into single use mode each morning. I resolve it by hitting scan folders in the QBDB Manager. It seems to restart the QBCFMonitorService.

Why is the service crashing?

FROM THE EVENT VIEWER:

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

Faulting application name: QBCFMonitorService.exe, version: 4.0.6275.2506, time stamp: 0x58bdbe3c

Faulting module name: KERNELBASE.dll, version: 10.0.xxxxx.xxxx, time stamp: 0x59327ae2

Exception code: 0xe0434352

Fault offset: 0x000da9f2

Faulting process id: 0x2b38

Faulting application start time: 0x01d2ef3fd3951bff

Faulting application path: C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 422bd044-c9a4-4aaf-88c8-6cdf55db7c56

Faulting package full name: 

Faulting package-relative application ID: 

*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

I found another article that says to set the QBCFMonitorService to restart automatically - - I just did that now. Still, isn't it bad for a service to be crashing like this?

6 replies

Raywhite28
Raywhite28Answer
October 16, 2018

See if this helps.

https://community.intuit.com/articles/1502150-error-h101-h202-h303-or-h505-when-opening-your-company...

T
tramachAuthor
October 16, 2018
That's the article I read that says set the QBCFMonitorService to automatically restart. I was wondering why it's OK to have a service crashing! LOL. That's pretty bad support by Intuit.
M
mjstockman
October 16, 2018

Hey

We have found that increasing the QB cache size at least reduces the frequency of the services crashing if not eliminating it completely. 

S
S Beers
March 27, 2019

QuickBooks NEEDS to FIX THIS ISSUE once and for all.

 

This has been an ongoing problem for many of us.  And I don't care how many times they point out the same articles touting the solution(s) - nothing works.

 

We even went as far a purchasing an actual "server" to host the company files, thinking that may be the solution - still hasn't fixed the issue.  At minimum 2x a week I have to run the Database Server to fix the shared files so we can work.

 

Not a happy camper.

J
JanyRoseB
March 27, 2019

I appreciate you for letting us know, @S Beers.

 

I've checked the investigation status about this issue and it's already resolved.

 

If you've processed the recommended troubleshooting steps and you're still experiencing the same problem, I encourage you to contact our QuickBooks Desktop Technical Support Team. They have the tools to do a remote session and need to dig deeper as to what's causing this issue to reoccur. 

 

Here's how you can contact our technical support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please let know that you're always welcome to post if you have any other concerns. Have a good one. 

M
mccain
May 13, 2019

Need to update a user on our QB

IamjuViel
IamjuViel
May 13, 2019

Hello there, @mccain.

 

Only the account's administrator can update an authorized user's login credentials. Allow me to share some ways on how to fix error H202 and get you back on track.

 

  1. Open the QuickBooks company file.
  2. Go to the Company menu.
  3. Choose Set Up Users and Passwords.
  4. Login as QuickBooks Admin.
  5. Highlight  the name of the user.
    1. Click on Edit User.
    2. Review the user's login information, then  click on Next.
    3. Choose the access type of the user, then  click on Next.
      • All areas of QuickBooks.
      • Selected areas of QuickBooks
      • External Accountant
    4. Select the specific level of user access for each areas in QuickBooks,then  click on Next.
      • No Access
      • Full Access
      • Selective Access
        • Create transactions only
        • Create and print transactions
        • Create transactions and create reports
      • View complete customer credit card numbers
    5. Review the user's rights and password.
    6. Click Finish.

If you're getting error H202 when switching into multi-user mode, you may check these articles for step-by-step instructions:

Also, these articles might come in handy for more insights managing your authorized user's access:

Leave a post below if you have other questions about. I'm just a few clicks away.

T
tonymau
June 13, 2019

Slightly different problem.

Have been successfully hosting the QB file on a stand alone server with 2 workstations accessing.

Laurie has a desktop working perfectly.  Tony purchased a new laptop and has this issue.

If Laurie logs in first, Tony gains access in multi user mode.  No issues.

If Tony logs in first, he is logged in as Single user and can't switch to multi user

Laurie receives the message to run File Doctor

If he then logs out and allows Laurie to login, Tony can once again gain access in multi user mode.

I'm guessing a setting on Tony's new laptop?

Thanks in advance for any assistance.

J
jackmosan123
July 15, 2020

Quickbooks File Doctor  is here to take care of your data. This is a product of intuit and is now available to you with the more powerful and advance security feature and with a great will power to make you benefit in all situations.

M
mrjoesmith786
July 16, 2020


QuickBooks tools hub  incorporates a collection of every other QuickBooks tools into one application. It can be used to fix any kind of common errors and issues that shows up randomly while accessing QuickBooks.

T
ttt4
December 15, 2020

I had this same error too.

MariaSoledadG
MariaSoledadG
December 15, 2020

I have some steps to help you resolve H202 and QBCFMonitor error, ttt4.

 

This error occurs when you're trying to access QuickBooks then which indicates that the QBCFMonitorService.exe file on your computer has stopped working. You'll want to manually restart the QBCFMonitor Service to find out the main problem if you're still getting the error. I've attached a screenshot for your visual guide.

Another option is to use comprehensive anti-virus software to scan your whole computer. This will search not only for malware like viruses and trojans but for worms or rootkits. After finishing the anti-virus scan program, restart your computer and check if the QBCF MonitorService error still persists. 

 

However, if the same thing happens, I suggest reaching out to our support team so they can investigate this further. They have the tools to pull up your account securely.

 

For detailed steps, you can check these articles:

You may also experience networks issues, please check this article for your reference: Fix Company File And Network Issues with QuickBooks File Doctor.

 

Keep me posted if the steps resolve the QBCF error, Remember, the Community has always your back if you need further assistance.

P
paula24_myweb
June 6, 2022

I am unable to switch into multi-user mode and receiving error message QBCFMonitorService unable to start.....Please help me in this....

M
MadelynC
June 6, 2022

Let’s get this resolved so you can switch to multi-user mode, Paula.


Yes, Sarah_2’s recommendation is correct. Restarting QBCFMonitorService.exe can fix the issue. Please know that the QBCMonitorService unable to start error appeared when an important service called QBCFMonitor.exe stopped running. 


You can also modify the settings of your Windows Firewall. It may block QuickBooks from communicating with the server giving rise to company file monitor service error.

 

Here's how:

 

  1. Update your Firewall.
  2. Add QuickBooks as an exception from being scanned.
  3. Check if the ports required by QuickBooks to communicate with the server are blocked or not.
  4. If blocked, you will need to open ports to enable communication with the server for QuickBooks.


If the issue continues, install the QuickBooks Database Manager Server update. Follow the steps listed below:

 

  1. Open QuickBooks.
  2. Click Update QuickBooks from the Help tab.
  3. Checkmark all the features and patches under the Update Now tab.
  4. Click Get Updates and wait until the application downloads all the updates.
  5. Restart QuickBooks both on the workstation and server.


Check out this reference to learn how to host your company files over a network with Database Server Manager in the program: Use QuickBooks Database Server Manager.

 

Moreover, here's the list of features and tasks that can be performed in two different hosting modes: Features and tasks available in single or multi-user mode.


If you have any other concerns besides switching to multi-user mode, please don’t hold back to drop a comment below. We'll be here. Take care always!

B
blinux
July 29, 2022

I have seen this before --- Some instances very similar to above. Related topic: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-having-to-click-start-scan-in-qb-db-server-manager-when-qb/01/1121350#M108711

 

Basically --- after creating my script - unless hardware issue or too far corrupt of database --- no more multi-user mode issues 

 

Just change the QuickBooksDBXX to whatever version you are using. I also either disable older versions or delete older versions from my services

Terms & ConditionsAccessibility statement