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RedBird77
September 8, 2024
Question

Multiple Clients in QBD Pro License Issue

  • September 8, 2024
  • 2 replies
  • 0 views

I have been running multiple clients in Quickbooks Desktop Pro. Each client owns their own individual QBD license and product. In the past I have zero issues with this, I was able to add them and activate under their license and product number. Today I added a new client and that all changed. Suddenly, every single client is sharing the same license and product number. The payroll are all separate. I have confirmed that, but if I hit F2 every single client now is under 1 single license. I understand that I am running one instance of the software, but my concern is if I need tech support is this going to be an issue?

    2 replies

    A
    ArielI
    September 8, 2024

    Hello, @RedBird77.

     

    I appreciate your detailed information about what's going on. I'm here to help you with your client's licenses concern in QuickBooks Desktop (QBDT).

     

    To begin with, please double-check that you are entering the correct license and product numbers for each client during the setup process. If you’ve entered the same information by mistake, it would cause the software to register those clients as sharing a license.

     

    Moreover, to prevent issues, back up the company file in the host computer. Then, change the license number of the seat computers. Here's how:

     

    1. From the QuickBooks Help menu,
    2. Select Manage My License, then Change My License Number.
    3. Enter the new license number, select Next then Finish.

     

    For more detailed information, you can refer to this article: Change a QuickBooks Desktop license number or product code.

     

    If the issue persists, I recommend contacting QuickBooks support for assistance. Provide them with detailed documentation of your setup and any alterations made so they can help resolve the licensing issue.

     

    Additionally, here's an article to help you fix errors when you enter your product and license numbers: Fix activation, license, and product numbers issues.

     

    Let us know if you have other concerns with your client's license. We'll be right here to help you at any time.

    R
    RedBird77Author
    September 8, 2024

    These are client files I've been running for several years. I added the new client file yesterday with a new license/product number and it applied it to all my client files. I attempted to change them under help/change my license number and then nobody was activated. It wouldn't allow me to charge each individual client to the correct product number to match their license. That was greyed out.

    O
    On Beta
    September 8, 2024

    I don't understand your problem. You may have more than one license code in your CAMPS for the same year edition and version. But you only need 1 license code to install on your local machine to manage all company files.

      O
      On Beta
      September 8, 2024

      @RedBird77 

      Do you have multiple license codes in one CAMPS? Can you log into CAMPS as Primary Admin and find all those license codes?

       

      R
      RedBird77Author
      September 8, 2024

      When I log into CAMPS each client is listed with their own license and product number. When I open their company file in Pro Plus software and try and change the license to the correct one, it changes it for all my clients.

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