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November 17, 2022
Question

Multiple duplicate transactions when syncing, especially with square app. Anyone having this issue?

  • November 17, 2022
  • 1 reply
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1 reply

November 17, 2022

Hello, @Belltowerrex.

 

I appreciate you sharing your concern here in the Community. I know this hasn't been an easy process for you when having duplicate transactions with the Square app. I'll share some information about this matter.

 

Currently, we've received similar reports that other users are also experiencing the same issue you've encountered. Please know that our team is aware of this matter and is currently implementing measures to fix it.

 

In the meantime, I suggest contacting our QuickBooks Online Support Team so they can add you to the list of affected users and notify you via email once the issue is resolved.

 

Here's how you can reach out to them:

 

  1. Click the Help (?) icon at the top.
  2. Select Contact Us.
  3. Enter your issue or question, then select Continue.
  4. Review and Select from the following: Ask the communityStart a live chat, or Call us.

 

Also, you may consider checking our available hours when contacting them to ensure we address your query promptly.

 

Moreover, I've added this article if you want to know more about organizing your transactions in QBO:

 

 

Please bear with us as we're working on this. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around for you. Take care always!