My account on hold why

Hi angelagrier31-gm,

I know how this will affect your business, so I’ll share the reasons why an account is put on hold, and to guide you through the next step.

The account or service that is usually held is QuickBooks Payments or the payroll service. Which are you referring to? Please know that I can't check it from here so I asked.

QuickBooks Payments (funds also) are on hold when we need more documents after you sign up or when our system detects unusual transactions. Our team will send you an email with instructions to resolve the hold status. Please check this out: Why are my funds on hold?

QuickBooks Payroll is put on held when you process a direct deposit or E-pay, and we're unable to debit money from your account, or the balance is insufficient. You'll also receive an email with instructions for resolving this. Please refer to this article: Resolve a non-sufficient funds (NSF) hold on your payroll service.

Alternatively, you can contact the support team of your subscription or service that is put on hold. They have the tools to check this further.

Please don't hesitate to visit us back in the Community if you have other concerns with your account. We'll be happy to assist you again!