My account only shows transactions through April 15th. However, I have extended my subscriptions for another year. How can we fix this?

I'm here to help sorted this out, @guscord.

I appreciate you for extending your QuickBooks Self-Employed (QBSE) subscription. 
 

Let's get your transactions to show up in your account by doing some basic troubleshooting steps. A browser full of cache and temp files can cause unexpected responses. 

To begin, access your account through incognito. These browsers won't save any cache history. You may use the shortcut keys below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)
• Ctrl + Shift + P (Microsoft Edge)

From there, review the data to verify if it's already operating adequately. Moreover, if the missing transactions are from your online banking, I'd suggest manually update your bank connection.

Here's how: 

1. Go to the Gear icon on the top right.
2. Select the Bank accounts button.
3. Click Refresh all.

If that works, you'll want to clear the cache of your regular browser to remove previously-stored browsing data. Using another supported browser is a good option also. 

If the issue persists, I'd recommend contacting our technical support team. They can further examine your transactions and subscription status in a safe environment. Also, they can send a ticket to our engineers for further investigation.

Here's how: 

1. Go to the Help menu, then click Contact Us. 
2. Type your concern in the box and tap Continue.
3. Choose either Get a callback or Start a chat. 
4. Complete the required data and submit the request.

Make sure to call them within business hours to ensure we can cater to your concern quickly.

You may also visit the links below about managing your subscription, credentials, data settings, and transactions. 

• Account management
• Manually import transactions into QuickBooks Self-Employed

Please let me know how the call goes or if you have any other concerns. I want to make sure everything is taken care of for you. I'm always here to help. Be safe always.