My accountant died and my account is locked-this disgraceful “customer service” here is mind blowing. I need him removed and it takes a week to get an automated response

This is not the experience we want for you, Tmwwebb. Timely resolution matters, and I would feel the same urgency if I were in your place.

If you encounter difficulties accessing your QBO account, please use the account recovery form . This resource provides essential guidance on troubleshooting sign-in issues, including steps for resetting a forgotten password, recovering your user ID, and resolving verification code problems.

However, since you are no longer in touch with the previous accountant, you can request to be the primary admin or contact.

For detailed steps, here's how:

Step 1: Gather Required Documents

Before making your request, collect the necessary documentation to verify your account ownership. The specific documents needed depend on your business type.

Step 2: Complete the Request Form

1. Sign in to your Intuit Account or create one if necessary.
2. Once signed in, update your browser to the latest version and log in to the request form.
3. Ensure that all gathered documents are clear and legible.

Step 3: Submit Your Request

1. Fill out the form with all the required information.
2. Attach all necessary documents as outlined in Step 1.
3. Review your submission for accuracy and completeness before sending it.

Once you have submitted your request, Intuit will review it within five business days. An email update regarding the status of your request will be sent to you by no_response@intuit.com.

After your request is approved, you will be notified that the primary admin role has been transferred to you successfully. You can log in using the email address provided in your request.

If your request is not approved, you will receive feedback explaining why and what additional steps you may need to take. This could include resubmitting documents or providing further information.

For more detailed instructions, please refer to this article: Request to be the primary admin or contact.

Moreover, for direct assistance, please visit this article to find our live support team phone number and hours of operation. QuickBooks Online Support.

Additionally, boost your financial management with QuickBooks Live Expert Assisted. Get personalized video consultations with certified professionals for bookkeeping help and financial advice to streamline sales and grow your business. Take charge of your finances and sales success today.

Please let us know in this thread if you have any more questions or topics to discuss. We want you to feel supported during this time.