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Aug 5, 2022 12:14 PM UTC
Question

My banking activity is missing a week in the middle of July. I've updated repeatedly but that week of activity just won't show up. Has anyone else had this happen?

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1 reply

Aug 5, 2022 1:31 PM UTC

Hi @lara-stitchdesig,

 

I'll share some information about downloading bank transactions. As per checking, we don't have a similar case reported. However, I'd recommend contacting our Customer Care Support to have this issue reported. A ticket will be provided, so you'll be notified.

 

Use this link to reach out: QuickBooks Online Support.

 

In the meantime, you can download the missing transactions manually. Refer to this guide for the step-by-step instruction: Manually upload transactions into QuickBooks Online.

 

I'm also attaching this link in case you need help managing bank-related transactions. It has out general banking topics with articles, and some videos: Find help with bank feeds and reconciling accounts.

 

 

Please don't hesitate to reach out if you have follow-up questions or concerns with bank accounts. I'll be around for you. Take care and have a good one.