Skip to main content
S
sbennette-bdgtoo
April 6, 2023
Question

My cc are not showing up on my platform

  • April 6, 2023
  • 1 reply
  • 0 views
none of the cc options are showing in my cart on Shopify. Only Metapay and Shoppay? What if someone doesn't have these

1 reply

S
SarahannC
April 6, 2023

Hello @sbennette-bdgtoo,

 

I recognize your thought on this. Currently, there is an ongoing investigation into missing Shopify connector payouts.

 

I understand that this needs to be fixed as soon as possible. Our engineers are investigating this issue. Rest assured we will provide an update once information is available. 
 

In the meantime, we can disconnect and reconnect the app while we're working on this. Afterward, I recommend contacting our Support Team to add your company details as an affected user. Go to the Help icon> Search tab> Contact us.

 

Once added, you'll receive updates regarding the issue via email. 

 

To get more tips and details, we have a list of articles that address the most frequently asked questions: 

 

You can always post in the Community if you have other questions about handling transactions or anything related to QuickBooks. 

Terms & ConditionsAccessibility statement