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A
andy-triboletti-
September 28, 2024
Question

My Citi and Chase accounts are not working. I go through the login successfully then return to quickbooks and there is an error. I just updated the app on my android.

  • September 28, 2024
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

I
Ivan_G
September 28, 2024

Let's work together so you can get past the problem you're experiencing when connecting your bank accounts to QuickBooks, Andy.

 

May I ask what specific error message you've received when connecting the accounts? Additional information or screenshots could help us identify the accurate resolution to this issue.

 

While waiting for your response, I'll share some troubleshooting steps for handling bank connectivity issues. To start, kindly log in to your bank's website and check for any notifications or maintenance on their system. If none, uninstall and reinstall the QuickBooks app to narrow down the result.

 

Here's how:

 

  1. Locate and long press your QuickBooks Mobile app icon.
  2. Tap Uninstall.
  3. Open your Google Play Store app.
  4. Search for the QuickBooks Online app.
  5. Install the app.

 

However, you can consider accessing QuickBooks on a web browser to connect your bank accounts if the problem prevails.

 

I've also added this article to help you manage and organize your transactions in the app: Categorize bank transactions in the QuickBooks Online app.

 

I'm just around the corner once you add more details about your concern or if you need assistance with your transactions in QuickBooks. Just hit the Reply button so I can help you promptly.

A
andy-triboletti-Author
September 28, 2024

error code 400 something unexpected happen. i got an email my data was shared.

K
Kevin_C
September 29, 2024

Thanks for getting back into this thread, Andy. I'm here to share additional troubleshooting steps to fix the issue regarding your bank accounts in the QuickBooks Online (QBO) mobile app.

 

The error 400 is caused by the server being unable to process the request sent due to an issue perceived by the server (corrupted). Thus, you'll want to check with your bank's website to see if the same error message pops up. If so, the error may be coming from your bank, and you'll need to contact them for further investigation.

 

In the meantime, you can review if your Citi and Chase accounts are working when using your mobile browser. You can also utilize the incognito window to determine if it's a browser-related issue.

 

Alternatively, you can clear your mobile browser's cache to get your browser in a clean state. Otherwise, using other supported browsers can be a good alternative too.

 

However, I recommend reaching out to our technical support team if the problem continues after performing the suggestions above. They're equipped with the tools to perform a screen-sharing session to investigate this behavior further.

 

Additionally, you can check out these articles as your guide to view various procedures that will help you reconcile your online transactions:

 

 

If you require additional support or have any remaining inquiries regarding your bank accounts, kindly leave a reply. We're here to assist whenever you need it. Stay safe!

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