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October 5, 2024
Question

My commerce overview isnt show my recent sales

  • October 5, 2024
  • 1 reply
  • 0 views
my commerce overview isnt show my recent sales how to update it

1 reply

JaeAnnC
October 5, 2024

I’ll walk you through some troubleshooting steps so your recent sales will show in the Commerce view in QuickBooks Online (QBO), @southpointesales.

 

First, verify that the date period is set to Last 30 days to make sure the recent transactions are included. 

 

If the recent sales are still not updating, it's helpful to troubleshoot your browser to clear the outdated cache that interferes with the information display in the Commerce view. To do that, access your QBO in an incognito window by following the keyboard shortcuts I'll provide below:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

Once resolved, return to your regular browser to clear its cache or utilize another compatible one.

 

Additionally, I'll share this article to guide you match duplicate products from different sales channels to ensure accurate recordkeeping: Match duplicate products in QuickBooks Online for Commerce.


Furthermore, you'll be happy to know that we have a team of dedicated experts who can provide assistance managing your sales and inventory in QBO. Visit this link for further information: QuickBooks Live Assisted

 

Please remember the Community team is always glad to address your concerns about keeping track of your sales. Feel free to chime in below, and we'll be quick to respond. Have a great day ahead.