My company name is not recognized

Let me provide ways to help you successfully set up your client's online payment, Fspope7.

I want to ensure a proper resolution to this. Can you provide the exact error message when you enter the business name and a screenshot of the issue? Any additional information will help us fix the situation.

When entering the company/business name, consider checking if the QuickBooks Payment is connected with your QuickBooks Online (QBO) account, then ensure there are no extra spaces or special characters while inputting them. You can check this article for detailed guidance in connecting the payments account to QBO: Connect your QuickBooks Payments account.

In the meantime, let's perform basic troubleshooting steps to see if it's a browser issue. Your browser's cache and cookies become corrupted, causing problems when accessing websites or opening files. Let's begin by opening an incognito/private window to prevent the browser history from being saved. Refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing the stocked cache and cookies causing the issues.

For future reference, visit this link to review some of our commonly asked Payments questions.

Let us know if you have other questions about setting up a payment account. We'll do our best to fix them promptly. Have a good one.