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J
jagrover
December 31, 2018
Question

My company will no longer open in Firefox but it will in Chrome. How can I cure this? I have purged cookies and history.

  • December 31, 2018
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

MichaelDL
MichaelDL
December 31, 2018

I'll help you get to the bottom of this issue without a moment's delay, @jagrover.

 

What error or message appears when you try opening your company in Firefox? To further deduce whether or not there's an issue with your browser, try loading QuickBooks Online in a FireFox private window. This can be opened from within Firefox by pressing Ctrl+Shift+P. Within this new window, head back to QBO and try opening your company again.

 

Should the issue persist, please be sure to make a note of the error message or whatever behavior prevents you from loading the company. Any additional information or screenshots you can provide me will help to expedite the troubleshooting. Thanks for coming to the Community, and have a very Happy New Years!

    J
    jagroverAuthor
    January 2, 2019

    Still will not open in Firefox. I log into QN Online with no problem. When I choose the company to open I do not get an error message, just whirling circle. 

      A
      Anonymous
      January 2, 2019

      Hello jagrover,

       

      I've checked our resources and found no reported issues similar to yours. We can escalate this to our engineers so they can investigate the cause, and fix it as soon as possible. 

       

      Here's how you can reach us:

      1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
      2. Select QuickBooks Online.
      3. Select Solving issues & error messages, then Login.
      4. Click on Get Phone Number or Start a Message.

      If you have any questions, please post them here. 

      P
      Pinky4289
      January 4, 2020

      I’m having the SAME issue. It will not open in Firefox, just a blank white screen after I login. But it will open in safari no issues. 

      Adrian_A
      Adrian_A
      January 4, 2020

      Have you tried the steps shared by Rasa-LilaM, Pinky4289?

       

      If you haven't, you can give it a try. QuickBooks will open in the Mozilla Firefox since it's one the browser that QuickBooks Online supports.

       

      Afterward, reopen QuickBooks. 

       

      If you get the same result, it would be best to contact our Customer Support team. They can take a look at your account and investigate this further. Here's how:

       

      1. Click the ? Help icon.
      2. Click Contact Us.
      3. Enter QuickBooks won't open in the Firefox browser.
      4. Click Let's talk.
      5. Select either Start messaging or Get a call back.

       

       

      Please let me know if you're able to log in from there.

      C
      colleenkg2013
      August 12, 2020

      Those steps are for Chrome - what are the steps to fix QBO in Firefox?  I'm also having this problem.  When I go to qbo.intuit.com, the screen is just a blank blue screen, nowhere to login.  I would like to be able to use QBO in Firefox.  It used to work fine.

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