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October 21, 2021
Question

My custom report that was working now fails to run and pops-up "Something went wrong. We are working on it."

  • October 21, 2021
  • 1 reply
  • 0 views
I had modified the P

1 reply

JessT
October 21, 2021

Hi there, exec-niccamp-org.

 

You may be experiencing browser issues. Let's do the browser troubleshooting steps and try opening your report after.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  •  

If there's no error, you can go back to your regular browser and clear its cache. If not, please try other browsers to see if we get the same thing.

 

Let me know how it goes.