My data seems corrupted. Searches fail to find items, and reports often fail to include items. Is there a way to fix this, or to rebuild the file?

It's my pleasure to assist you today, @bdy-kmv.

Before we report this issue to our engineers, I need to ask if you did some initial troubleshooting to fix the problem. Have you tried opening your account and processing transactions and reports in a private web browser?

Unexpected issues in QuickBooks are sometimes associated with the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

You may try a different browser too, and see if the problem persists there. If you can use the feature in QuickBooks without any issues using the workarounds, clear the cache to start with a clean slate. 

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team this time. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

When you're connected, provide all the information about your concern or request a viewing session when needed. 

Post here again if you have other concerns with the features in QuickBooks. I'll be right here if you need further assistance. Have a nice day.