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October 6, 2023
Question

My mobile app takes forever to load. I’ve reinstalled it multiple times. I have an IPhone 14 Pro if that matters

  • October 6, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

DivinaMercy_N
October 6, 2023

Hello there, @wolpertdisposal. I want to ensure you'll able to fix your QuickBooks Online (QBO) mobile app issue. I'll share steps to resolve this.

 

I appreciate you sharing some details about your mobile app concern. We can perform some troubleshooting steps to help fix this. To start, we can remove the cache of your mobile app browser. Below are the steps you can perform:

 

  1. Tap the Menu icon located at the top right.
  2. Next, click Help & Feedback
  3. Then, select Refresh Data and choose Refresh

 

On the other hand, you can also do this in your device's settings. Here's how:

 

  1. From your phone's settings, click Settings.
  2. Next, click on General and choose iPhone Storage
  3. Then, select the QBO app. This will free up the storage without deleting the documents and data for the app, click Offload App. 

 

If you have other concerns or questions about accessing your QBO mobile app, please don't hesitate to leave a reply below.