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amberbarnhardt
November 19, 2023
Question

My print icon is gone when trying to print any reconciliation reports.

  • November 19, 2023
  • 1 reply
  • 0 views
previously I print a report by clicking on the print icon in the upper right hand corner of a reconciliation report. there is no print icon anymore. not sure when this started exactly but I'd say within the last 2 weeks. never had issues previously. I've tried different devices and different browsers, problem is consistent across all.

1 reply

S
SheandL
November 19, 2023

Hello, amber. 

 

I appreciate the steps you've taken to have the print icon on your reconciliation report. I recognize its importance and how this issue requires prompt action. 

 

I recommend reaching out to our Customer Care Team support. This way, they can handle this issue appropriately since they have the right tools to assist you. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either of these tabs:
  • Assistant tab and select Talk to a human.
  • Search tab and click on Contact us to connect with a support expert.

 

For QBO Plus, Essential, and Simple Start subscribers, support will be available M-F from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. For Advanced subscribers, you may contact support any time and any day.

 

For more information, you can check this article to learn how to prevent changes to your past transactions: Close your books in QuickBooks Online.

 

If you have other concerns regarding reconciliation and printing in QBO, feel free to leave a comment below. The Community forum is always here to assist you.

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