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A
astoniatile
September 15, 2023
Question

My qb account says it’s suspended and Thst I need to purchase a subscription but it won’t give me the option to ? Help

  • September 15, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

JoesemM
JoesemM
September 15, 2023

Good day, @astoniatile. I apologize for the inconvenience you've experienced due to the suspension of your account. I will assist you in directing your inquiry to the appropriate support channel where your account status can be thoroughly examined and addressed.

 

While I'd love to assist further, I understand that for security reasons, I cannot access your account. In this situation, I recommend reaching out to our Support Team. They have the necessary tools and resources to investigate and resolve the reasons for your account suspension. Additionally, they can guide you on how to resubscribe in QuickBooks.

 

Here’s how to get in touch with them:

 

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.

2. Select the Search tab, and click Contact Us.

3. Enter a brief discussion of your concern and click Continue.

4. Select either Chat with us (if you prefer messaging) or Give us a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

Additionally, you may browse through these articles on how you can resubscribe your account and how to manage your QuickBooks Online subscription:

 

 

If you have any more questions or need assistance with managing your QuickBooks Online (QBO) account or any other inquiries in the future, don't hesitate to reach out. The Community is here to assist whenever you need it. Stay safe, and have a great day!

 

E
Ed6463
October 13, 2023

keep account active

J
JanbonN
October 13, 2023

Welcome to the Community, @Ed6463.

 

If you recently received an email saying your subscription is suspended because we couldn't process a payment. No worries. I'm here to help you update your billing details to continue using QuickBooks Online (QBO).

 

Before beginning with the steps, it's important to keep in mind the following things:

 

  • Only the primary admin can update the payment details.
  • Once the payment is processed, the suspension should be cleared within 24 hours.

 

If your QuickBooks Online plan is on free trial:

 

  1. Sign in to QuickBooks Online.
  2. Select Subscribe Now.
  3. Complete all the details required.
  4. In your subscription summary, select Annual Billing or Monthly Billing.
  5. Select Subscribe, then OK, got it.

 

Here's how to change or update your payment details:

 

  1. Go to the Gear icon, then select Account and settings.
  2. Select the Billing & subscription tab.
  3. Under Payment method, select Edit.
  4. Fill in the information required. Make sure that the billing address in QuickBooks Online is the same as your credit card statement.
  5. Click Save Changes.

 

If you subscribed to QuickBooks Online through Google Play or the Apple App Store, you can manage your subscription using these instructions from Google and Apple respectively:

 

 

Here's an article to get you started on how to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Feel free to reach out to us if you have any questions regarding your billing or QBO-related concerns. Our team is always ready to assist you. Stay safe.

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