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twolfe789
October 7, 2020
Question

My QB Cash account is not paying interest as outlined in the deposit account agreement. Support has not been able to help. How can I report this bug to get it resolved?

  • October 7, 2020
  • 2 replies
  • 0 views
The QuickBooks Cash account monthly statement has not been calculating or paying out interest for the past two statement cycles. As outlined in the deposit account agreement, interest should be deposited at the end of each monthly cycle based on average daily balance. Interest and general information on my monthly statements under the interest section are totally blank. I have been unable to work this out with QuickBooks support. The support agents seem to not know much about the QuickBooks Cash account and have been of no help. I have also tried contacting Green Dot Bank and haven't been able to get through. I've spent hours on chat and in phone calls trying to get this resolved. Is there a way to escalate this problem to the correct department or group at QuickBooks? This is something I need to get resolved as I am now owed two months of interest. I feel like this is a very serious bug if it is happening with other users.

    2 replies

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    Catherine_B
    October 8, 2020

    Thanks for getting in touch with us here, twolfe789.

     

    To securely check into your account, I'd want to route you to the right support. I'd suggest reaching out to the QuickBooks Cash Support Team so they can further investigate the unexpected behavior you're currently experiencing. Please click here for our contact information.

     

    For more details about our cashflow, feel free to visit this page: Learn more about QuickBooks Cash Accounts and the Cash Flow Menu.

     

    I'm just here if you need anything else. Take care!

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    twolfe789Author
    October 8, 2020

    Thank you for the quick reply. I actually already tried contacting support in the method listed in your links. I talked on the phone with one support agent and over chat and email with two others. They were unable to resolve the bug I am seeing or pay out the interest owed from my past two statement cycles. The one agent over the phone cited that the cash account will only pay interest on money collected through QuickBooks payments, not regular bank transfers. She was very unsure of the answer overall and never called me back. However, the description of the account clearly does not specify this as a requisite for interest.

     

    Can you confirm whether any money transferred to a QuickBooks cash account accrues interest or was the support agent correct in the statement that only income from QuickBooks payments accrues interest?

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    emmajay
    October 25, 2024

    Wow, it's now 4 years later and I'm experiencing the same problem.  I cannot believe this is an issue.  I put an sum of money into the account on 7/25.  Interest was recorded on my statement and deposited into my account on 8/30. No interest since, and no interest even recorded on my statements since.  What in the heck.  And yeah, I've already spent a few hours on the phone with Quickbooks payment support and haven't gotten much help.  I'll try again and request to speak with GreenDot.  I cannot believe a bank account is operating so negligently AND FOR FOUR YEARS.

     

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