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jonezintransport
October 21, 2022
Question

My QB checking account is on hold

  • October 21, 2022
  • 1 reply
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1 reply

K
Kurt_M
October 21, 2022

Thanks for posting this here in the Community, @jonezintransport. I'm here, and I'll explain the possible reason your QuickBooks checking account is on hold to help you with your pending payments.

 

Know that your transaction or account is on hold to protect you and the payee while it's in the process on our end. There are also times that QB will ask for additional documents to complete the reviewing process and release the payments.

 

Also, when an account is on hold. You'll usually receive an email notification about it. The email contains the information and instruction on how to resolve the hold. If you can't find any email related to accounts on hold, you'll want to check your Spam or Junk folder to see if the email is in there.

 

For more information, please see this article: Why are my funds on hold?

 

In case you can't find the email in your Spam or Junk folder, I'd recommend contacting our QuickBooks Online Customer Care Team. This way, they can check and investigate on your account to determine the reason why it's on hold. They can also assist you on how to get it sorted out so you can complete your tasks in QBO. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

 

Visit this page to for more information: Contact Payments or Point of Sale Support.

 

In addition, here's an article to learn more about the deposit time: Find out when QuickBooks Payments deposits customer payments.

 

I'd also recommend checking this page: Common questions about payments deposits in QuickBooks Online.

 

@jonezintransport, know that our door is open 24/7 in case you need further assistance with this. You can also mention me in the comment section below. This way, I'll be notified and can help you right away. Take care, and enjoy your weekend.

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