Skip to main content
Feb 19, 2024 12:45 PM UTC
Question

My quickbooks not working on my computer but its working on my phone

Original commenter did not share additional details

1 reply

MsNorthPND18
Feb 19, 2024 2:18 PM UTC

You've come to the right place, @ibexconstruction.

 

The cache storage could be one of the reasons why you cannot log in to QuickBooks Online on your computer. You can use an incognito browser to check if this is the issue. Access incognito or private window  using the following shortcut keys.

 

Here's how:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

 If you can work on it without issues, you can go back to your regular browser and clear your cache. You can also use a supported, up-to-date browser.

 

Feel free to reach out to me again if you have any other concerns or follow up with your login concern.