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mlucey225
April 14, 2024
Question

My subscription ran out, when trying to resubscribe, a message pops up saying "Unable to complete request" with no further options. What do I do?

  • April 14, 2024
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

LollyNino_C
April 14, 2024

It's good to see you here in the Community, @mlucey225. We appreciate you choosing QuickBooks Online (QBO) to assist you in managing your business operations.

 

I want to take of your concern directly on our page. To do so, may I know what specific error message you've encountered when resubscribing your account? Any additional information will get us closer to the resolution and check if there's an open investigation about this. A screenshot would be a great help. Any extra information is appreciated.

 

In the meantime, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Safari: Command + Shift + N
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + H

 

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative solution.

 

You can check out this article for more detailed information about subscribing to your account: How to resubscribe or reactivate QuickBooks Online.

 

You can also review the following articles to help you in the future. It will help you navigate through various aspects of your QBO features, and subscription, such as billing, plan upgrades, and account management:

 

 

If you have any queries about managing your subscription, please don't hesitate to leave a message below. I'm here to assist you and wish you a pleasant day ahead.

Terry Ann
October 20, 2024

Hi I'm having the same issue but I have to remove all my data and clear cache but I don't want to lose my data. I'm filling for my taxes soon and I need it. How can I resrore my subscription without doing that?

RogelioL
October 20, 2024

I can see how important your data is, especially with tax season approaching. Rest assured, I'm here to guide you to the appropriate support team to help you re-subscribe. 

 

Since you don't want to lose your data, we can proceed to contact our QuickBooks Online Support Team. They have the tools to request an account reactivation and the expertise to investigate why you're receiving the error "Unable to Complete Request."

 

Here's how: 

  1. Log in to your QuickBooks Online account.
  2. Select (?) Help.
  3. Use the search field to enter your inquiry and search for Help articles, or:
  4. Select Contact Us, then select a topic to connect with the right expert.

 

Moreover, you may want to check out this article to learn how to pay and file your 941, 944, 943, 940, state, and local taxes using QuickBooks e-pay and e-file: Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll.

 

We're committed to providing you with reliable and high-quality service and support. If you need further assistance reactivating your account, please don't hesitate to contact us. 

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