My team member's app is saying mobile time entry restricted, but I have the permissions set so they can do it - help?

Thank you for taking the time to set the correct permissions and syncing the changes on your end, eat3. Resolving the issue your employee encountered is important, and I'm here to help.

To begin, I suggest having your employee log out of the app and then log back in. This can refresh their account and ensure that the latest updates you've made are applied correctly.If the issue persists, let's reset the app as there are times when the its data affects the performance. This process plays the same role as clearing the cache from your web browser. 

Follow the steps below for an iOS:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

Otherwise, refer to this instruction for Android:

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click YES to confirm.

However, please do not hesitate to reach out to our Support Team if the issue continues. They're ready to dive deeper into the app's behavior and resolve any underlying issues. Rest assured, we're committed to fixing this swiftly so your employee can start tracking her time seamlessly. You can find our operating hours in this article: Contact QuickBooks Time support

For additional resolutions when facing with issues, refer to this guide: Troubleshoot QuickBooks Workforce.

Furthermore, check out these resources about the limitations you can set for your team members:

• Choose how your team members can track time for QuickBooks Time
• Authorize Quickbooks Time clock-in by computer or location

I know how convenient it is to let your employees clock their time on the go. If you need assistance with managing payroll, please reach out. I'm here to support you every step of the way.