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wmkmichael
March 11, 2025
Question

Need help to change the phone number linked to the account that was compromised by a hacker!

  • March 11, 2025
  • 1 reply
  • 0 views

Hi all,

 

Our online account was hacked last week, and the hacker added their phone number for 2FA. We urgently need help because we can't change the phone number or do anything since it always sends the code to that number. There's no option to send the code to an email or any other way. We tried filling out the account recovery form, but the request was instantly rejected, even though we provided all the correct information matching our driver's license, etc. There's no phone number to call, only an email to [email address removed]. We received an initial automatic reply but no follow-ups for several days. We have a business to run and can't do anything without bypassing the 2FA requirement. Has Intuit abandoned their customers? What do we need to do to get help?

1 reply

C
ClaireSamanthaS
March 11, 2025

Since direct access to your account has been compromised, the most secure and effective way to verify your identity and regain control is by reaching out to customer support, Michael. I will connect you with our Customer Support Team, who are well-equipped and ready to assist you with this issue.

 

I suggest reaching out to our live support team to get your name included on the list of affected users. This will help ensure that you receive prompt email updates on the latest developments. To get in touch with the support team:

 

  1. Sign in to your account, then go to the Help menu.
  2. Tap on Contact Us from the Search tab.
  3. Enter a short description of your concern.
  4. Choose a way to connect with support.

 

I will include this article that provides more details and outlines the times at which our Customer Support Team is available for assistance: Get Help with QuickBooks Products and Services.

 

Intuit protects your information with advanced security tools, ensuring easier identity verification if you're locked out or forget your password. You can utilize this additional article for more information: Secure Your Intuit Account and Prevent Lockout with Extra Verification Methods.

 

As always, we are open to more questions or clarifications regarding your QuickBooks-related concerns. You can save this thread or click the Reply button, and we will assist you promptly.

 

Disclaimer: I have revised my response to provide clearer instructions on how to contact the Customer Support Team.

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wmkmichaelAuthor
March 11, 2025

Hi, we've already spoken to four different customer support representatives, and they all directed us to contact [email address removed]. However, we haven't received any response. We urgently need assistance because we can't conduct any business transactions until this issue is resolved. Is there a more direct way to contact the security team or perhaps a manager?

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